Gastrotools kitchen tools are crafted from strong, durable materials and designed to withstand use in professional kitchens. Changes in appearance, wear and tear, and other alterations associated with use are not covered under the warranty.

All Gastrotools products are covered by the warranty for any manufacturing defects. Damage resulting from improper use, storage, prolonged use at high or excessive heat, thermal shock (rapid temperature changes), accidental damage, or otherwise lack of care or maintenance, as described in our product guides and blog posts, are not covered by the warranty.

If you wish to make use of the warranty, you can file a warranty claim here.

Carbon steel and 5-ply cookware

Gastrotools carbon steel and 5-ply cookware is covered by a lifetime warranty that covers defects that affect the functionality/use or lifespan of the product. Changes in appearance, superficial damage and rust are not covered. Rust on iron pans/carbon steel pans is a natural occurrence due to the high iron content. Proper seasoning/building up a natural non-stick coating and care prevents rust formation - and rust can be removed completely without any negative impact on functionality.

Warping or damage caused by very high temperatures or rapid temperature changes are not covered by the warranty.

Kitchen Knives

Gastrotools does not cover accidental damages, including bent knife tips, damages to the knife blade resulting from drops, hard impacts, or attempts to cut hard objects (frozen ingredients, bones, etc.). The warranty does not cover knives that have become dull or lack of use of our maintenance guides. If a knife is dull upon receipt, Gastrotools must be notified before use. Rust or damage resulting from improper storage (leaving knives in the sink or dishwasher) is not covered. Gastrotools kitchen knives are produced through a series of manual production steps, and variation between products is normal and should be expected.

Enamelled cast iron

Gastrotools offers a lifetime warranty on our enamelled cast iron products. Our warranty covers all defects in the manufacture or quality of the product, provided that it is used under normal household conditions and in accordance with the instructions for use and maintenance. Instructions can be found in the product packaging or here.

The following are not covered:

- Incorrect use of the product, including excessive temperatures or overheating.

- Normal wear and tear of the product, including changes in the appearance of the enamel (colour, gloss).

- Lack of maintenance and cleaning of the product, resulting in weakening of the enamel.

- Damage resulting from accidents or negligence, e.g. incorrect handling of the product.

Superficial damage and rust are not covered. Rust may occur along the edge of pots and lids where the cast iron is not enamelled. Rust can be completely removed without any negative impact on functionality.

Distortions or damage to the enamel as a result of hard impacts, use of metal utensils, very high temperatures or rapid temperature changes are not covered by the warranty.

Wooden Utensils

Gastrotools wooden utensils are covered under the lifetime warranty, which covers manufacturing defects. Lack of care according to guides, natural variations in the wood's structure, and wear and tear resulting from use are not covered. Damage resulting from high temperatures, dishwasher use, soaking, or drying out of wood due to lack of care are not covered under the warranty. Warps or rough surfaces resulting from cleaning, liquid, or moisture are not covered under the warranty. If the wood grain rises or the wood appears dry, you can lightly sand and apply oil.

Accessories

Leather products, sharpening tools, and other accessory products are covered under the warranty for manufacturing defects. Damage to sharpening equipment resulting from impacts, blows, or wear is not covered under the warranty.

Limitations

Gastrotools' warranty is limited to repairing or replacing the defective product. Gastrotools is not responsible for any other damages, including (but not limited to) damages resulting from improper use, failure to use our care guides, or accidents. Under no circumstances will Gastrotools' liability exceed the purchase price paid by the customer for the product.