Returns
This page will guide you on how to easily return products.
Note: You always have free 30 day returns on all unused products.
To return an order or a product you will need to have your order number ready.
We don't offer exchanges. If you wish to exchange an item for another, we ask you to return the primary order and then place a new order.
Read this before returning items
Make sure that the products you are returning live up to the following:
We do not accept returned products if:
- The product or products no longer appear new
- Have an odor or appear dirty
- Have been exposed to smoke
- Are not responsibly packaged and in the original packaging
If you find that your product has a production error or wish to issue a complaint about a product: Please send us an email at info@gastrotools.com
We offer free returns in EU.
If you have anby questions or need help returning a product, you can look for an answer in our support articles.
You can also contact us in our opening hours:
Mon-Fri: 8AM to 10PM
Sat-Sun: 9AM to 15PM
Phone: (+45) 71995170
Email: info@gastrotools.com
Click here to read our guide on how to return.
We don't offer exchanges. If you wish to exchange an item for another, we ask you to return the primary order and then place a new order.
